ASOS customers are being urged to stay alert following a recent cyber security incident in which personal information was accessed.
ASOS has confirmed that an unauthorised party gained access to customer information after obtaining login details belonging to an employee. The incident involved information held on third-party platforms used by the retailer.
If you live in Scotland and have received an email or notification from ASOS about the breach, it is important to understand what information may have been affected and what steps you should take.
What information was affected?
ASOS has confirmed that customer names and contact details were accessed.
The exact information involved may vary between customers, but ASOS has said that payment-card information and account passwords were not affected.
If you have received an email from ASOS about the incident, keep a copy of it. This may help establish what information relating to you was involved.
What should affected customers do?
Following any data breach, it is important to be particularly cautious about unexpected communications.
Customers should:
- keep any correspondence received from ASOS;
- be alert to suspicious emails, text messages and calls;
- avoid clicking unfamiliar links or opening unexpected attachments;
- never provide passwords, security codes or payment information in response to unsolicited contact; and
- keep evidence of any suspicious or fraudulent messages.
Cyber criminals can sometimes use personal information obtained through a breach to make phishing emails and scam messages appear more convincing.
Could you make an ASOS data breach claim?
Being affected by a data breach does not automatically mean that compensation will be payable.
Whether someone may have a claim will depend on their individual circumstances, including the information involved and the impact the breach has had on them.
A data breach can cause more than financial loss. Depending on the circumstances, people may also experience distress, anxiety or concern about losing control of their personal information.
If ASOS has contacted you to confirm that your information was affected, specialist legal advice can help you understand whether you may have grounds to pursue a claim.
Received an ASOS data breach email? Talk to Thompsons
Thompsons Solicitors Scotland is currently taking on claims from people in Scotland affected by the ASOS data breach.
Our specialist Data Breach team has experience representing people affected by major data breaches, including incidents involving Arnold Clark, easyJet, JD Sports and Capita.
If you live in Scotland and have received an email or notification from ASOS advising that your personal information may have been affected, our team can review the information you have received and assess whether you may have a compensation claim.
You do not need to know whether you definitely have a claim before getting in touch.
Think you may have been affected?
If you have received an email or notification from ASOS about the breach, keep a copy and speak to Thompsons Solicitors Scotland.
Talk to Thompsons about an ASOS data breach claim
